How do I issue a new employee their username and password?

Step 1: Navigate to the Password Management Tool

1. Go to the HR Hub.
2. Select Employees.
3. Click on Issue & Reset Password from the left-side menu.

You will be redirected to the password management view.

Step 2: Choose the Appropriate Action

You’ll see two main options:

• For New Employees:

  • Select the left-hand option to send a Username and Password email.
  • This is recommended for onboarding new users.

• For Existing Employees (Password Reset):

  • Select the right-hand option to send a Password Reset email.
  • Use this when an employee is unable to log in or has forgotten their password.

Step 3: Select Employees

You can issue emails to:

• A single employee
• Multiple employees using:
  • The employee picker
  • Payroll number search

Step 4: Send the Email

Once you’ve selected the relevant employees:

• Click Send Username and Password Emails (for new users), or
• Click Send Password Reset Emails (for login issues)

The selected employees will receive the appropriate email with instructions.